Privacy Policy
Effective Date: March 5, 2026
Last Updated: March 5, 2026
Cozy Creatives LLC, doing business as Veaux Cozier ("Veaux Cozier," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at veauxcozier.com (the "Site"), make purchases, or otherwise interact with us.
By using our Site or providing your personal information to us, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.
Table of Contents
- Information We Collect
- How We Use Your Information
- Cookies and Tracking Technologies
- How We Share Your Information
- Your Choices and Rights
- Data Security
- Data Retention
- Children's Privacy
- International Data Transfers
- Third-Party Links
- Changes to This Privacy Policy
- Contact Us
- California Privacy Rights
- State-Specific Privacy Rights
1. Information We Collect
A. Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Create an Account: Name, email address, password, shipping address, billing address, phone number
- Make a Purchase: Payment information (processed securely through Stripe), order history, product preferences
- Contact Customer Support: Name, email address, phone number, order information, and the content of your communications
- Sign Up for Marketing: Email address, name, communication preferences
- Participate in Promotions: Contact information and any other information required for contest or sweepstakes entry
- Leave Product Reviews: Name, email address, review content, ratings
B. Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, referring website, date and time of visits
- Location Information: Approximate geographic location based on IP address
- Shopping Behavior: Products viewed, items added to cart, purchase history
C. Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment Processors: Stripe provides us with payment confirmation and fraud prevention information
- Analytics Providers: Google Analytics and similar services provide us with website usage data
- Advertising Partners: Information about your interactions with our advertisements on other websites
- Data Enrichment Services: Demographic and interest information to better understand our customers
2. How We Use Your Information
We use the information we collect for the following purposes:
A. Order Fulfillment and Customer Service
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Provide customer support and respond to your inquiries
- Process returns, exchanges, and refunds
- Communicate about your account or transactions
B. Account Management
- Create and maintain your account
- Enable you to access your order history
- Save your preferences and shopping cart
- Provide personalized product recommendations
C. Marketing and Communications
- Send promotional emails about new products, special offers, and sales (with your consent)
- Provide back-in-stock notifications for products you've shown interest in
- Send you personalized marketing based on your browsing and purchase history
- Conduct surveys and request feedback
D. Site Improvement and Analytics
- Analyze how visitors use our Site to improve functionality and user experience
- Conduct research and development for new products and features
- Monitor and analyze trends, usage, and activities
- Test new features and optimize Site performance
E. Security and Fraud Prevention
- Detect, prevent, and investigate fraud and unauthorized transactions
- Protect against malicious, deceptive, or illegal activity
- Enforce our Terms of Service and other policies
- Verify your identity and prevent account takeover
F. Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Maintain records for tax and accounting purposes
3. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and enhance your experience on our Site.
Types of Cookies We Use:
Essential Cookies
These cookies are necessary for the Site to function properly. They enable core functionality such as security, network management, shopping cart, and checkout processes. You cannot opt out of these cookies.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. We use Google Analytics and similar services to analyze Site traffic and usage patterns.
Functionality Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences, language settings, and items in your shopping cart.
Advertising and Marketing Cookies
These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. However, if you disable or refuse cookies, some parts of our Site may become inaccessible or not function properly.
To learn more about cookies and how to manage them, visit www.allaboutcookies.org.
Do Not Track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our Site does not currently respond to Do Not Track signals.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
A. Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment Processing: Stripe processes all payment transactions securely
- Shipping and Fulfillment: Shipping carriers and fulfillment centers to deliver your orders
- Email Services: AWS SES and email marketing platforms to send transactional and marketing emails
- Analytics: Google Analytics and similar services to analyze Site usage
- Customer Support: Customer service platforms to manage support inquiries
- Hosting and Infrastructure: Cloud hosting providers to store data and host our Site
These service providers are contractually obligated to use your information only to provide services to us and to protect your information.
B. Advertising Partners
We may share information with advertising networks and social media platforms to:
- Display targeted advertisements to you on other websites and platforms
- Measure the effectiveness of our advertising campaigns
- Create lookalike audiences of potential customers
C. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
D. Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes (subpoenas, court orders, or legal claims)
- Requests from government authorities
- Enforcement of our Terms of Service or other agreements
- Protection of our rights, property, or safety, or that of others
- Investigation of fraud or security issues
E. With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
F. Aggregated or De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you. This information is not subject to this Privacy Policy.
5. Your Choices and Rights
A. Account Information
You may update, correct, or delete your account information at any time by logging into your account or contacting us at info@veauxcozier.com.
B. Marketing Communications
You can opt out of receiving promotional emails by:
- Clicking the "unsubscribe" link in any marketing email
- Updating your email preferences in your account settings
- Contacting us at info@veauxcozier.com
Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.
C. Cookies and Tracking
You can manage your cookie preferences through your browser settings. You can also opt out of interest-based advertising by visiting:
- Digital Advertising Alliance (DAA)
- Network Advertising Initiative (NAI)
- European Interactive Digital Advertising Alliance (EDAA)
D. Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.
E. Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
F. Deletion
You have the right to request that we delete your personal information, subject to certain exceptions (such as when we need to retain information for legal compliance or legitimate business purposes).
G. Objection and Restriction
You have the right to object to certain processing of your personal information and to request that we restrict processing in certain circumstances.
To exercise any of these rights, please contact us at info@veauxcozier.com or use the contact information provided in Section 12.
6. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers
- Secure Payment Processing: All payment information is processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store complete credit card numbers on our servers
- Access Controls: We limit access to personal information to employees and service providers who need it to perform their job functions
- Regular Security Assessments: We conduct regular security reviews and updates to protect against vulnerabilities
- Secure Infrastructure: Our servers and databases are hosted in secure facilities with appropriate safeguards
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
- The length of time you have an account with us
- Whether you have made a purchase or have an outstanding order
- Whether we have a legal obligation to retain the information (e.g., tax, accounting, or legal requirements)
- Whether the information is necessary for our legitimate business purposes (e.g., fraud prevention, security)
- Whether you have requested deletion of your information
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.
8. Children's Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on our Site or make any purchases.
If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child under 13, please contact us at info@veauxcozier.com.
9. International Data Transfers
Veaux Cozier is based in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.
By using our Site and providing your information to us, you consent to the transfer of your information to the United States and other countries, which may have different data protection laws than your country of residence.
We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
10. Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by Veaux Cozier. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
If we make material changes to this Privacy Policy, we will notify you by:
- Posting a prominent notice on our Site
- Sending you an email notification (if you have provided your email address)
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Cozy Creatives LLC (Veaux Cozier)
Email: info@veauxcozier.com
Customer Service: info@veauxcozier.com
Phone: 1-800-VEAUX-CO (1-800-832-8926)
We will respond to your inquiry within a reasonable timeframe.
13. California Privacy Rights
This section applies to California residents and supplements the information in this Privacy Policy.
A. Information We Collect
In the preceding 12 months, we have collected the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, postal address, phone number, IP address, account name, device identifiers |
| Commercial Information | Purchase history, products viewed, shopping cart contents, product preferences |
| Internet Activity | Browsing history, search history, interactions with our Site and advertisements |
| Geolocation Data | Approximate location based on IP address |
| Financial Information | Payment card information (processed by Stripe, not stored by us) |
| Inferences | Preferences, characteristics, behavior, and attitudes derived from other information |
B. Sources of Personal Information
We collect personal information from the following sources:
- Directly from you (account registration, purchases, customer support)
- Automatically through your use of our Site (cookies, analytics)
- Third-party service providers (payment processors, analytics providers, advertising partners)
- Data enrichment services
C. Business Purposes for Collection
We collect and use personal information for the business purposes described in Section 2 of this Privacy Policy.
D. Sharing of Personal Information
We may share your personal information with the categories of third parties described in Section 4 of this Privacy Policy.
E. Sale or Sharing of Personal Information
We may share certain personal information (such as identifiers, commercial information, and internet activity) with advertising partners for targeted advertising purposes. Under California law, this may be considered a "sale" or "sharing" of personal information.
We do not sell or share the personal information of consumers we know to be under 16 years of age.
F. Your California Privacy Rights
California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know
You have the right to request that we disclose:
- The categories of personal information we collected about you
- The categories of sources from which we collected your personal information
- The business or commercial purposes for collecting or selling your personal information
- The categories of third parties with whom we share your personal information
- The specific pieces of personal information we collected about you
Right to Delete
You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you.
Right to Opt-Out of Sale/Sharing
You have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.
To opt out, click here: [Do Not Sell or Share My Personal Information]
You can also enable the Global Privacy Control (GPC) in your browser to automatically signal your opt-out preference.
Right to Limit Use of Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your California privacy rights.
G. How to Exercise Your Rights
To exercise your California privacy rights, you may:
- Submit a request online at: [Privacy Rights Request Form]
- Email us at: info@veauxcozier.com
- Call us at: 1-800-VEAUX-CO (1-800-832-8926)
We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf by providing written authorization.
H. Shine the Light
California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at info@veauxcozier.com.
14. State-Specific Privacy Rights
This section applies to residents of Colorado, Connecticut, Delaware, Iowa, Indiana, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, and other states with applicable privacy laws.
Your Rights
Depending on your state of residence, you may have the following rights:
Right to Access
You have the right to confirm whether we are processing your personal information and to access that information.
Right to Correct
You have the right to correct inaccuracies in your personal information.
Right to Delete
You have the right to request deletion of your personal information.
Right to Data Portability
You have the right to obtain a copy of your personal information in a portable and readily usable format.
Right to Opt-Out
You have the right to opt out of:
- The sale of your personal information
- Targeted advertising
- Profiling in furtherance of decisions that produce legal or similarly significant effects
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
To exercise your privacy rights, you may:
- Submit a request online at: [Privacy Rights Request Form]
- Email us at: info@veauxcozier.com
- Call us at: 1-800-VEAUX-CO (1-800-832-8926)
We will respond to your request within the timeframe required by applicable state law. You may appeal our decision by contacting us using the same methods.
Authorized Agents
You may designate an authorized agent to make a request on your behalf. We will require proof of authorization before processing the request.
This Privacy Policy is designed to comply with applicable privacy laws, including GDPR, CCPA/CPRA, and other state privacy laws. We are committed to protecting your privacy and handling your personal information responsibly.
Last Updated: March 5, 2026